{"id":1165,"date":"2022-07-14T13:29:03","date_gmt":"2022-07-14T13:29:03","guid":{"rendered":"https:\/\/wellr.se\/?page_id=1165"},"modified":"2022-10-03T08:52:47","modified_gmt":"2022-10-03T08:52:47","slug":"support","status":"publish","type":"page","link":"https:\/\/wellr.se\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n\n<section class=\"my-30\">\n    <div class=\"container\">\n        <div class=\"-mx-2 lg:flex lg:flex-row-reverse\">\n                                            <div class=\"px-2 mb-[72px] lg:mb-0 lg:w-1\/2\">\n                                            <picture class=\"block relative lg:aspect-1\/1 h-[360px]\">\n                                                                                                <source media=\"screen and (max-width: 414px)\" 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width=\"512\" height=\"512\" src=\"https:\/\/images.ohmyhosting.se\/65SybxZ9m4RLXTe1awGALdGM0Lk=\/512x512\/smart\/filters:quality(85)\/https%3A%2F%2Fwellr.se%2Fwp-content%2Fuploads%2F2022%2F08%2Fgabin-vallet-J154nEkpzlQ-unsplash-scaled.jpg\" loading=\"lazy\" \/>\n                        <\/picture>\n                                                            <\/div>\n                        <div class=\"lg:w-1\/2 flex flex-col justify-center\">\n                <div class=\"lg:w-5\/6 px-2 \">\n                    <div class=\"\">\n                        <h2 class=\"heading-lg mb-4 text-black\">Customer Succes<\/h2>\n                    <\/div>\n                    <div class=\"inline-content mb-6\">\n                        <p>Are you responsible for a company that uses Wellr? Then you are welcome to contact our health development team.<\/p>\n                    <\/div>\n                                        <div class=\"flex flex-grow flex-wrap -mx-1 flex-row justify-start\">\n        <a href=\"mailto:anders.hamberg@wellr.se\" class=\"btn btn-primary mx-1 mb-2 \">\n                Email Customer Success    <\/a>\n<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"my-30\">\n    <div class=\"container\">\n        <div class=\"-mx-2 lg:flex \">\n                                            <div class=\"px-2 mb-[72px] lg:mb-0 lg:w-1\/2\">\n                                            <picture class=\"block relative lg:aspect-1\/1 h-[360px]\">\n                                                                                                <source media=\"screen and (max-width: 414px)\" 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https:\/\/images.ohmyhosting.se\/F9aHtumwIW7ZiQUaRfZpZooV7Hc=\/fit-in\/3840x3840\/smart\/filters:quality(85)\/https%3A%2F%2Fwellr.se%2Fwp-content%2Fuploads%2F2022%2F08%2Fdim-hou-2P6Q7_uiDr0-unsplash-scaled.jpg 2x\" \/>\n                                                                    <source media=\"screen and (min-width: 1920.01px)\" srcset=\"https:\/\/images.ohmyhosting.se\/uGMm6olCI0-5QUvpCN7fub5rHAg=\/fit-in\/2048x2048\/smart\/filters:quality(85)\/https%3A%2F%2Fwellr.se%2Fwp-content%2Fuploads%2F2022%2F08%2Fdim-hou-2P6Q7_uiDr0-unsplash-scaled.jpg 1x, https:\/\/images.ohmyhosting.se\/AytBJ3AJNm6CgxeqdzCRUdqLNIg=\/fit-in\/4096x4096\/smart\/filters:quality(85)\/https%3A%2F%2Fwellr.se%2Fwp-content%2Fuploads%2F2022%2F08%2Fdim-hou-2P6Q7_uiDr0-unsplash-scaled.jpg 2x\" \/>\n                                                                                        <img decoding=\"async\" class=\"w-full h-full object-cover rounded-2xl\" alt=\"dim-hou-2P6Q7_uiDr0-unsplash\" width=\"512\" height=\"512\" src=\"https:\/\/images.ohmyhosting.se\/pRRfYTnOG0vT3rqmfedKeLAhNVA=\/512x512\/smart\/filters:quality(85)\/https%3A%2F%2Fwellr.se%2Fwp-content%2Fuploads%2F2022%2F08%2Fdim-hou-2P6Q7_uiDr0-unsplash-scaled.jpg\" loading=\"lazy\" \/>\n                        <\/picture>\n                                                            <\/div>\n                        <div class=\"lg:w-1\/2 flex flex-col justify-center\">\n                <div class=\"lg:w-5\/6 px-2 ml-auto\">\n                    <div class=\"\">\n                        <h2 class=\"heading-lg mb-4 text-black\">Support<\/h2>\n                    <\/div>\n                    <div class=\"inline-content mb-6\">\n                        <p>Having any problems with any of our services or mobile applications?<br \/>\nThen you are welcome to contact support.<\/p>\n                    <\/div>\n                                        <div class=\"flex flex-grow flex-wrap -mx-1 flex-row justify-start\">\n        <a href=\"mailto:service@wellr.se\" class=\"btn btn-primary mx-1 mb-2 \">\n                Email Support    <\/a>\n<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"my-30\">\n    <div class=\"container\">\n        <div class=\"max-w-[800px]\">\n            <h2 class=\"heading-lg font-display font-bold mb-8 text-black\">FAQ for the employee<\/h2>\n        <\/div>\n                <ul class=\"faq border-t border-gray-400\">\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_how-do-you-register-with-wellr\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_how-do-you-register-with-wellr\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">How do you register with Wellr?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_how-do-you-register-with-wellr\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>Your employer must have purchased the service in order for you to be able to access Wellr. On start-up, you\u2019ll receive an activation email sent to your work email address. Click on the link and fill in your details. You have now activated your Wellr account. It would be a good idea to download the Wellr app at this point.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_how-do-i-log-into-the-wellr-app\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_how-do-i-log-into-the-wellr-app\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">How do I log into the Wellr app?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_how-do-i-log-into-the-wellr-app\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>You use the same information you provided when you registered for your Wellr account. Your work email address will be your username and the password will be the one you yourself have chosen. You are required to have an active Wellr account to be able to log in.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_how-do-you-register-with-wellr-using-a-code\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_how-do-you-register-with-wellr-using-a-code\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">How do you register with Wellr using a code?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_how-do-you-register-with-wellr-using-a-code\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>You\u2019ve been given access to a code through your employer in order to activate your account on Wellr. Press the \u201clog in\u201d button and then: Register using a code. Then enter the email address you want to use and the code you received from your employer. You\u2019ll shortly receive an activation email at the email address you provided. Click on the link and fill in your details. You have now activated your Wellr account. It would be a good idea to download the Wellr app at this point.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_can-you-use-wellr-on-your-computer\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_can-you-use-wellr-on-your-computer\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">Can you use Wellr on your computer?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_can-you-use-wellr-on-your-computer\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>Yes, you can use Wellr both on your computer and in the app. One of the advantages of the app is that it uses an automatic pedometer and you can use the steps in competitions and challenges.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_when-i-sign-in-im-asked-to-use-my-google-account-why\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_when-i-sign-in-im-asked-to-use-my-google-account-why\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">When I sign in, I&#039;m asked to use my Google account, why?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_when-i-sign-in-im-asked-to-use-my-google-account-why\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>If you have an Android phone (i.e. not an iPhone), we use Google&#8217;s account to count your steps. If you want the Wellr app to count your steps automatically, you need to give the Wellr app access to your Google account.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_do-i-have-to-go-into-the-wellr-app-for-my-steps-to-sync-into-a-competition-or-challenge\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_do-i-have-to-go-into-the-wellr-app-for-my-steps-to-sync-into-a-competition-or-challenge\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">Do I have to go into the Wellr app for my steps to sync into a competition or challenge?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_do-i-have-to-go-into-the-wellr-app-for-my-steps-to-sync-into-a-competition-or-challenge\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>Yes you need to go into the Wellr app for the steps to sync. Wellr retrieves your steps retroactively for the last 7 days.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_i-dont-get-any-steps-in-the-app-on-my-iphone-what-should-i-do\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_i-dont-get-any-steps-in-the-app-on-my-iphone-what-should-i-do\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">I don&#039;t get any steps in the app on my iPhone, what should I do?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_i-dont-get-any-steps-in-the-app-on-my-iphone-what-should-i-do\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>It may be that you missed to agree to share your data when you first entered the Wellr app. Go to the app&#8217;s settings by logging into the app and clicking on the gear in the upper right corner. There you can click on data asset health to enable this. If it doesn&#8217;t work, you can always contact us at Wellr and we&#8217;ll help you.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_im-not-getting-steps-in-the-app-on-my-android-phone-what-should-i-do\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_im-not-getting-steps-in-the-app-on-my-android-phone-what-should-i-do\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">I&#039;m not getting steps in the app on my Android phone, what should I do?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_im-not-getting-steps-in-the-app-on-my-android-phone-what-should-i-do\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>It could be that you forgot to give access to your Google account when you first entered the Wellr app. Go to the app&#8217;s settings by logging into the app and clicking on the gear in the upper right corner. Click on Settings, then select permissions, select Physical Activity and check allow. On some older Android models, you cannot select permissions. Then we instead recommend that you delete the app and reinstall it again. Be sure to give access to the Google account when you then log in. You can manage the account under the phone&#8217;s settings and select Account, click on Google and Sync data in Google Fitness.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_when-why-should-i-choose-to-register-an-activity\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_when-why-should-i-choose-to-register-an-activity\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">When\/why should I choose to register an activity?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_when-why-should-i-choose-to-register-an-activity\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>The app automatically records your steps. If you perform another type of activity, it is important that you register it under the &#8220;register activity&#8221; button. Activity then ends up in your activity log and is registered in ongoing challenges and competitions.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_how-do-i-delete-a-posted-activity\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_how-do-i-delete-a-posted-activity\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">How do I delete a posted activity?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_how-do-i-delete-a-posted-activity\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>If you accidentally entered the wrong activity, you can adjust this by clicking &#8220;show activities&#8221; on the home page of the app. Then click on the red cross for the activity you want to delete.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_my-entered-activities-are-not-visible-in-the-ongoing-competition-challenge\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_my-entered-activities-are-not-visible-in-the-ongoing-competition-challenge\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">My entered activities are not visible in the ongoing competition\/challenge?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_my-entered-activities-are-not-visible-in-the-ongoing-competition-challenge\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>Not all activities are approved in all types of challenges \/ competitions. Read more in the information text of the specific challenge \/ competition to find out which activities are included.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_can-you-connect-a-smartwatch-to-wellr\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_can-you-connect-a-smartwatch-to-wellr\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">Can you connect a smartwatch to Wellr?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_can-you-connect-a-smartwatch-to-wellr\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>In many cases it is possible, it depends on which phone you use. In the case of iPhone, the watch must be able to be connected to the health app, in the case of Android, it is required that the watch can be synced to Google fitness. Look under the respective application&#8217;s settings in your phone to integrate your smartwatch.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_i-cant-find-the-challenge-i-entered-where-did-it-go\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_i-cant-find-the-challenge-i-entered-where-did-it-go\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">I can&#039;t find the challenge I entered, where did it go?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_i-cant-find-the-challenge-i-entered-where-did-it-go\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>When a challenge is completed, it ends up under completed challenges. To get to the completed challenge:<br \/>\nClick on challenges and then on completed challenges.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_who-can-see-my-activities\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_who-can-see-my-activities\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">Who can see my activities?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_who-can-see-my-activities\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>Only you can access your activity log. If you participate in a challenge or competition, your fellow competitors will see your activity for that particular competition or challenge.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                                            <li class=\"faq-entry border-b border-gray-400 py-4\">\n                    <a href=\"#faq-entry_what-does-the-fact-that-wellr-is-anonymous-mean\" class=\"flex items-center group pr-4 py-4\" data-bs-toggle=\"collapse\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-entry_what-does-the-fact-that-wellr-is-anonymous-mean\">\n                        <h3 class=\"font-display font-bold text-black text-md group-hover:text-primary\">What does the fact that Wellr is anonymous mean?<\/h3>\n                        <div class=\"flex w-6 h-6 border border-gray-500 ml-auto rounded-full p-[3px] transform transition-transform duration-300 group-hover:border-gray-300 group-hover:bg-gray-300 group-expanded:rotate-45\">        <svg width=\"16px\" height=\"16px\" viewbox=\"0 0 16 16\" class=\"icon text-primary\">\n            \n    <path d=\"M12.94018,6.94123875 L9.05876125,6.94123875 L9.05876125,3.05876125 C9.05876125,2.47326628 8.58549497,2 8,2 C7.41450503,2 6.94123875,2.47326628 6.94123875,3.05876125 L6.94123875,6.94123875 L3.05876125,6.94123875 C2.47326628,6.94123875 2,7.41450503 2,8 C2,8.58549497 2.47326628,9.05876125 3.05876125,9.05876125 L6.94123875,9.05876125 L6.94123875,12.9412388 C6.94123875,13.5267337 7.41450503,14 8,14 C8.58549497,14 9.05876125,13.5267337 9.05876125,12.9412388 L9.05876125,9.05876125 L12.94018,9.05876125 C13.525675,9.05876125 13.9989412,8.58549497 13.9989412,8 C13.9989412,7.41450503 13.525675,6.94123875 12.94018,6.94123875\"><\/path>\n        <\/svg>\n        <\/div>\n                    <\/a>\n                    <div id=\"faq-entry_what-does-the-fact-that-wellr-is-anonymous-mean\" class=\"collapse\">\n                        <div class=\"py-4 -mx-2 flex flex-wrap\">\n                                                                                        <div class=\"faq-subblock px-2 mb-8 empty:hidden\" style=\"width: 100%;\"><div class=\"inline-content max-w-[600px]\">\n    <p>Only you can view your Wellr profile. Your employer can see statistics at an aggregated level, but in the form of average results.<\/p>\n<\/div><\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/li>\n                    <\/ul>\n            <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1165","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Wellr<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wellr.se\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Wellr\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wellr.se\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Wellr\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-03T08:52:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/wellr.se\\\/en\\\/support\\\/\",\"url\":\"https:\\\/\\\/wellr.se\\\/en\\\/support\\\/\",\"name\":\"Support - Wellr\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wellr.se\\\/#website\"},\"datePublished\":\"2022-07-14T13:29:03+00:00\",\"dateModified\":\"2022-10-03T08:52:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/wellr.se\\\/en\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/wellr.se\\\/en\\\/support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/wellr.se\\\/en\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/wellr.se\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/wellr.se\\\/#website\",\"url\":\"https:\\\/\\\/wellr.se\\\/\",\"name\":\"Wellr\",\"description\":\"Ett friskt f\u00f6retag b\u00f6rjar med friska m\u00e4nniskor\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/wellr.se\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support - 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